Distribute daily reports to senior management to monitor and communicate business performance
Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
Work closely with the product team to report and reconcile licenses with third party partnerships
Identify trends in key areas of the business, and suggest potential changes in order to optimize performance.
Month end revenue reporting and reconciliations to the merchant processors
Analyse support tickets, chats and phones to review cancellation reasons and identify main reasons causing churn.
Ad-Hoc analysis tasks to help within the department.
Self-motivated, flexible and able to adapt to changing circumstances
Strong customer focus and willingness to promote service excellence within the team
Ability to recognise when an issue is escalating and act on this in an appropriate way
Excellent written and verbal communication skills with the ability to communicate well with staff at all levels
Good time management and organisational skills
Strong judgment and critical thinking skills.
Ability to make the right decisions under pressure
Professional and committed approach to work
Constructive approach to giving feedback and ideas to improve experience
The ability to communicate clearly the implications of any proposed change on the way that people work within the operation.
Ensures recommendations and decisions are based on factual information.
Advanced Microsoft Excel Skills
Able to demonstrate logical thinking with the ability to gather and analyse information
Experience in working with databases in a business environment
Experience within SaaS business or an E-commerce environment
BigQuery / SQL experience
£23,000 - £28,000 DOE