Responsibilities

  • Distribute daily reports to senior management to monitor and communicate business performance

  • Investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.

  • Work closely with the product team to report and reconcile licenses with third party partnerships

  • Identify trends in key areas of the business, and suggest potential changes in order to optimize performance.

  • Month end revenue reporting and reconciliations to the merchant processors

  • Analyse support tickets, chats and phones to review cancellation reasons and identify main reasons causing churn.

  • Ad-Hoc analysis tasks to help within the department. 

Core Requirements

  • Self-motivated, flexible and able to adapt to changing circumstances

  • Strong customer focus and willingness to promote service excellence within the team

  • Ability to recognise when an issue is escalating and act on this in an appropriate way

  • Excellent written and verbal communication skills with the ability to communicate well with staff at all levels

  • Good time management and organisational skills

  • Strong judgment and critical thinking skills.

  • Ability to make the right decisions under pressure

  • Professional and committed approach to work

  • Constructive approach to giving feedback and ideas to improve experience

  • The ability to communicate clearly the implications of any proposed change on the way that people work within the operation.

  • Ensures recommendations and decisions are based on factual information.

  • Advanced Microsoft Excel Skills

  • Able to demonstrate logical thinking with the ability to gather and analyse information

  • Experience in working with databases in a business environment

Desired Requirements

  • Experience within SaaS business or an E-commerce environment

  • BigQuery / SQL experience


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Position
Business Analyst


Location
Segensworth, Hampshire


Department
Operations


Salary
£23,000 - £28,000 DOE